Do You Have a Leadership Game Plan?

If you think about it, being a leader is not much different from being the captain of a sporting team. Whatever your team sport, be it football, basketball, or athletics, you are still, essentially, a fundamental component of the team. Unlike a coach, you’re not sitting on the sidelines, giving directions and demanding results. You’re…

Designing Leadership Learning – Neuroleadership Summit Blog Part 3

When it comes to designing learning experiences we need to know how to make certain that the learning is understood and retained once the training program has ended.  David Rock presented the AGES model as a tool which will help make learning “sticky”. A stands for Attention.  It seems logical that we are more likely to…

How to Resolve Conflict in Your Team

Despite a leader’s best intentions, it’s impossible to avoid conflict. Great leaders are never satisfied with maintaining the status quo. Instead, they push their teams improved performance. As agents of change, leaders should naturally expect to encounter push back and outright resistance from time to time. So, what do you need to know about conflict…

Connect and Lead Through Relationships

Striving to be a good leader is something we all do on a daily basis and, as the pressure mounts to be continually innovative, leaders are looking for alternative ideas. However, did you know the connections you make with your team can be the difference between a good leader and a great one? Think about…

Clash Between the Brain and Customer Service

Clash Between the Brain and Customer Service! We’ve all been there. We’ve bent over backwards to provide the best customer service humanly possible and yet still it hasn’t been enough. The customer has left without making a purchase or worse, has complained about “poor service.” You stand there wondering what else you could have done…