Clash Between the Brain and Customer Service

Clash Between the Brain and Customer Service! We’ve all been there. We’ve bent over backwards to provide the best customer service humanly possible and yet still it hasn’t been enough. The customer has left without making a purchase or worse, has complained about “poor service.” You stand there wondering what else you could have done…

Building a Pipeline to Gender Equality (Free Ebooks!)

We know about the glass ceiling, and how that is or was, considered a barrier to women achieving their career and leadership goals, but what else is blocking the pipeline to female leadership? It’s easy to blame breaks in employment due to having children and going on maternity leave, but these pauses don’t need to…

Brain Breaks

This morning I was running late, it was raining and was racing to chair a Leadership Summit. My brain was overwhelmed, distracted and I was doing 3 things at once. And you guessed it, I lost focus and drove into the curb and massive FLAT TYRE! UGH! Slow down you move too fast, got to…

Brain Based Decision Making

The ability to take decisive action, to make sound, unbiased decisions, is a key skill that effective leaders use multiple times each day. When we think about the key components and processes of sound decision making, most of us tend to first think of our brain’s ability to use logic and reason to examine the…

Blended Learning for Leadership and Diversity

We’ve always said that although there are certainly some born leaders in our world, there are many more great leaders who have acquired and polished their leadership skills over a period of time. So, we know that with training, great leaders can be created. Modern training techniques have evolved to reach beyond the training room,…

Awesome Leadership Magazine and FREE Kickstarter eCourse

Now I rarely do this but I am so excited about the launch of some amazing Leadership Innovations – FREE Leadership 7 Week eCourse (Yes FREE!) and LeadershipHQ Magazine! Our purpose is to build leaders who will make a difference to our world and we hope you will love our magazine and eCourse as much…